Revere | Commerce technology by Virid
Revere | Commerce technology by Virid

Frequently Asked Questions

Revere Basics

Revere is an enterprise ratings and reviews platform that helps retailers build trust, improve conversions, and strengthen customer loyalty through authentic, user-generated content. It offers advanced moderation, automation, and customizable display options to ensure that every review aligns with your brand and drives measurable business results.

Reviews influence 93% of consumer purchasing decisions, and shopper interaction with product reviews and ratings can increase conversions by 120%. Customers are looking for social proof when they shop online, and they want the ability to ‘try before they buy.” Ratings and reviews allow them to do just that, giving them the confidence to make a purchase. 

With Revere, you’re in control of your ratings and reviews, Q&A, moderation, and reporting. The data is yours to analyze and export to your other business tools. We don’t syndicate your reviews, so you own your content, and traffic will keep driving back to your site. We also give you the tools to communicate effectively with consumers, building a loyal base of repeat customers and brand advocates.
Revere is currently one of the most cost-effective ratings and reviews platforms on the market, but we offer more data and more insights to retailers. Our mission is to help you sell smarter using data that your customers are generating, because your business is our business too.

Revere offers four different tiers to fit your budget and meet the needs of your business: Lite, Business, Pro, and Enterprise. Each tier offers star ratings, profanity filtering, the ability to reply to reviews and the ability to share reviews on social. With each tier you receive access to additional features like more reviews, badging, Q&A, Heartbeat and a Client Success Manager. For more information on pricing, check out our Pricing & Plans page. If you would like assistance deciding on the best Revere tier for your business, please contact our team at support@irevere.com.

Every aspect of Revere is customizable and designed to fit organically with your site’s branding. You can change the questions required in each review, the display and aesthetics of the reviews and emails, and much more, all in the Admin tool. If you don’t like the stars, we can even customize an icon for your ratings.

Revere includes robust reporting and analytics that connect customer sentiment directly to business performance. You can track review volume, response times, star ratings, and conversion impact to understand what’s driving customer trust and sales. These insights empower your team to make informed decisions that improve both customer experience and revenue growth. 

Revere was designed with a mobile first mentality. Mobile now accounts for about 65% of total digital media consumption, and on average people spend over 4 hours a day on their mobile devices. Revere helps you meet your customers where they are to create real business results.

You do. Revere is built on the principle of full data ownership. All ratings, reviews, images, and customer interactions remain entirely yours and can be exported or analyzed at any time. Your data is never shared, sold, or used by third parties.

Integration

On average, it takes about 15 minutes to integrate Revere onto your site, but this can vary based on the level of customization you would like. Our Support Team is always available to answer any questions at support@irevere.com, and we also have tutorials available if you need additional support to make the process as seamless as possible.

In short, Revere can be implemented on any eCommerce platform! We’ve done integrations on platforms like marketAgility, BigCommerce, and Shopify, and we are able to integrate with whatever platform best suits your business needs.
Absolutely! The ability to import legacy reviews is included in the Revere Business, Pro, and Enterprise tiers, so you won’t lose the reviews you already have.

Our Support Team is always available to help you with any questions you have even after Revere is fully installed on your site. Simply contact the team at support@irevere.com. Additionally, the Pro and Enterprise tiers offer the support of a Client Success Manager, to help you get the most out of Revere.

Support

Nothing qualifies your product better than reviews. Sites with reviews on average experience an 11% increase in conversion rate, as well as an 18% increase in sales. User-generated content on your products provides consumers with instant social proof and gives them the confidence they need to make a purchase.
More than a third of shoppers start their purchase journey on a search engine, so optimizing your site for search is vital to engaging consumers. User-generated content such as ratings, reviews, and Q&A keep content on your site fresh, giving search engines new content to crawl. Reviews also create long-tail keywords by highlighting consumer trends, and they help create SEO attributes to help you rank higher and increase quality website traffic. For a more detailed look at the SEO benefits of reviews, check out our blog.

Revere’s AI-enhanced reports do more than just monitor the basics. Revere dashboards give you an instant reporting of what elements are being used on your site, what Revere channels are converting into sales, and what products are rated highest and lowest. Engagement reports give you a detailed look at customer sentiment, which Revere elements are getting the most use, and the distribution of UGC across your products. Revenue reports detail how your UGC assisted with transactions on your site, and allow you to view the Revere influence on a number of eCommerce KPI’s, such as what Revere channels are providing incremental revenue, and which Revere elements are converting the best.

Research has shown that negative reviews can actually be a good thing for your business. Customers are more likely to trust that the reviews are real if there at least one or two negative ones, and this can help build trust in your brand over time. Additionally, negative reviews can help your team see areas for improvement, and, if handled correctly, showcase your excellent customer service. See? Nothing to be afraid of! For more on why negative reviews can be good for your business, check out our blog.