Features // Question & Answer
Nearly half of eCommerce customers have come to an online store with a specific question about a specific product. Getting that question answered quickly could be the difference between making the sale, or losing it. Q&A does more than just address a single shopper’s question. This user-generated information builds deeper, SEO-friendly product details which help customers both find, and decide to buy your products.
Take control of
the buying conversation.
01
Approve & Reject
Maintain control over the messaging on your site with Revere Q&A’s easy approval and rejection process. Each question can be reviewed by your team before it appears on your website, giving you the ability to decide what information is most relevant to your customers.
02
Profanity Filtering
When questions or answers are posted on your site that don’t represent your brand, Revere’s profanity filtering will automatically remove or replace bad words. In addition to our stock library of words, you can add your own, or allow words that you do want your customers to use in their questions or responses.
03
Image Moderation
Revere allows your customers to optionally submit photos along with their questions. Sometimes these may be of low quality, questionable content, or rotated. Revere allows you to correct these images, or remove them altogether, providing your customers with the most helpful content.
04
Moderator Responses
When a customer posts a question, you may be able to answer it for them. Revere presents each question to the moderator along with detailed contextual product information so you can post a moderator response. And anytime someone responds to a customer question, they will receive an automatic email letting them know they received a response.
05
Automatic Escalation
If a customer has a complaint or a problem with a particular product, Revere allows you to forward that question directly to customer service. And just like with profanity, Revere allows you to add any trigger words that will automatically notify customer service the minute the question is posted.
06
Advanced Filtering
Sometimes you need to go back and find an old question, either to remove it, escalate it, or respond to it. Revere allows you to search your questions based on the content the customer typed, as well as the product it related to. Additionally, you can filter your results by whether it was reviewed, accepted, or escalated.